SpacePaperFAQ中文

Frequently asked questions

Answers about Live Wallpapers on iPhone, setting wallpapers with SpacePaper, credits and Pro, and your privacy.

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Why isn’t my Live Wallpaper moving on my iPhone?

Quick answerA Live Wallpaper plays once each time you wake your iPhone, and only on the Lock Screen. If it stays still, turn off Low Power Mode, make sure the Live Photo button was on in the wallpaper preview before you tapped Add, and check that your iPhone runs iOS 17 or later.

  1. Wake your iPhone and look at the Lock Screen

    The motion plays once each time you wake or raise your iPhone. It doesn’t loop, and it never plays on the Home Screen.

  2. Turn off Low Power Mode

    iOS pauses Live Wallpapers while Low Power Mode is on. Turn it off in Settings › Battery, then lock and wake your iPhone.

  3. Turn on the Live Photo button in the wallpaper preview

    When iOS shows the wallpaper preview, the Live Photo button at the bottom must not be crossed out before you tap Add or Done. If it is, iOS sets the still frame instead. To check a wallpaper you already set, touch and hold the Lock Screen, tap Customize, and look at the same button.

  4. Update to iOS 17 or later

    Live Photo Lock Screen wallpapers need iOS 17 or later. SpacePaper itself needs iOS 26 or later.

  5. Seeing “Motion not available”?

    iOS decided that the clip can’t animate as a wallpaper. In our testing, it usually happens when the Live Photo’s video is larger than 1920 pixels on its longest side, or the moment is long or shaky. SpacePaper’s gallery wallpapers are prepared within these limits. For a video you converted yourself, trim it to a shorter, steadier moment and convert it again.

  6. Using SpacePaper? Check the Shortcut Helper

    If the SpacePaper Shortcut was deleted or renamed, the wallpaper can’t be set as Live. Reinstall it from SpacePaper › Settings › Install Shortcut Helper.

Still not moving? Set the wallpaper again from its page in SpacePaper, then restart your iPhone. If it still doesn’t play, contact us and tell us which wallpaper it is.

Live Wallpapers

Do Live Wallpapers move on the Home Screen?

No. On iPhone, a Live Photo wallpaper only plays on the Lock Screen, once each time you wake your iPhone. The Home Screen shows the still frame.

How do I turn a video into a Live Wallpaper?

Use SpacePaper’s Convert tab: it turns a short moment of any video into a Live Photo you can set as your Lock Screen wallpaper.

  1. Open SpacePaper and tap Convert.
  2. Choose a video from Photos, or paste a video link (Pro).
  3. Trim the moment you want, up to 5 seconds, and pick how long the Live Photo plays.
  4. Optionally turn on AI Upscale for low-resolution video (iPhone 15 Pro or later).
  5. Tap the checkmark, then Set Wallpaper, and keep Live Photo on in the iOS preview.

Why does SpacePaper need a Shortcut?

iOS doesn’t let apps change your wallpaper directly. The free Shortcut Helper passes the Live Photo to iOS’s own Set Wallpaper action, so you can review it before it’s applied. You install it once, and SpacePaper runs it whenever you tap Set as Wallpaper.

Why does the Shortcut ask for so many permissions the first time?

Those prompts come from Apple’s Shortcuts app, not from SpacePaper. Apps hand content to Shortcuts through Apple’s App Intents interface, which can pass ordinary still photos but was not designed to pass a Live Photo. To set a Live Wallpaper anyway, SpacePaper uses a workaround, and the Shortcuts actions it relies on each ask for permission the first time they run.

Shortcuts is Apple’s own app, so SpacePaper can’t change these prompts or explain them inside Shortcuts. It’s safe to tap Always Allow, and you won’t be asked again.

We’ve reported this to Apple and asked for a way to pass Live Photos directly. A fix may take a while.

Why does SpacePaper ask for access to my photos?

To set a Live Wallpaper, iOS needs the Live Photo to be in your photo library, so SpacePaper saves it to the Space Wall album first and tidies it away afterwards. SpacePaper only reads the photos and videos you choose, and only removes originals when you ask it to.

About SpacePaper

Is SpacePaper free?

Yes. SpacePaper is free to download and gives you a free wallpaper every day. Other gallery wallpapers unlock with credits, and Lifetime Pro is a one-time purchase that unlocks AI Upscale, HDR, original-resolution stills, link import and Save to Photos, and includes 15 credits.

Which iPhones and iPads does SpacePaper support?

SpacePaper runs on iPhone with iOS 26 or later and iPad with iPadOS 26 or later. AI Upscale needs iPhone 15 Pro or later.

Do I need an account?

No. You can browse, download, set wallpapers and buy credits without one. Sign in with Apple to sync your bookmarks and Collections across your devices.

Credits and Pro

How do credits work?

One credit permanently unlocks one wallpaper. After that, you can download it or set it as often as you like at no extra cost. Browsing and previewing are always free, and credits don’t expire.

I reinstalled SpacePaper or got a new iPhone. Where are my credits?

Credits and unlocked wallpapers belong to your iPhone, not to your account. Deleting and reinstalling SpacePaper on the same iPhone keeps them, and they usually come along when you set up a new iPhone from a backup of the old one. Signing in doesn’t move them.

If they’re missing, contact us from the iPhone you used to buy them.

How do I restore Pro?

Go to Settings › Buy More Credits › Restore Purchases while signed in to the same Apple Account you bought Pro with. Restoring Pro doesn’t add the 15 bonus credits again.

Can I get a refund?

Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Privacy and data

Are my videos uploaded when I convert them?

No. Converting a video to a Live Photo and AI Upscale both run on your iPhone. Only what you add to Collections is uploaded, so it can sync to your other devices.

How do I delete my data?

To delete your account, open your account from the avatar at the top of the screen and choose Delete Account. To delete what’s stored for this iPhone, such as your history and credits, use Contact Support. Deleting credits can’t be undone. See the Privacy Policy for details.

Didn’t find your answer?

Email us — we usually reply within a few days.

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